Author(s)
Jennifer Elder, CPA, CMA, CIA, CFF, CGMA, MS; Peter Margaritis, CPA, CGMA, Mac

Publisher:
AICPA

    Credit Info
  • NASBA Field of Study

  • Format

    On demand

  • Level

    Basic

  • CPE Credit

  • Course acronym

  • Prerequisites

  • Course duration

    1 Hour

MBAexpress: Excellent Customer Service

SKU: BLIMBA_16Q_2 Category: Tags: ,
What does excellent customer service mean to you? Discuss the importance and skills needed to provide excellent customer service to both your internal and external customers.
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blankTopics discussed

What does excellent customer service mean to you? Discuss the importance and skills needed to provide excellent customer service to both your internal and external customers.

blankLearning objectives

Define excellent customer service
Identify skills for excellent customer service
Describe how best to serve your external customers
Describe how best to serve your internal customers -your boss, departments, and your employees

blank Who will it benefit?

CPAs, corporate finance teams, business leaders and other financial professionals.